Shipping policy

Shipping Policy

Order processing (handling time)
Orders are processed within 3 business days (Monday–Friday) after your order is placed and payment is confirmed. You will receive a confirmation email with tracking or freight details once your order ships.

Shipping methods and costs
Shipping cost depends on the size and weight of the item and your delivery address:
• Smaller items (bed rails, seat assists, accessories) ship via standard ground carriers.
• Stair lifts and platform lifts ship via freight/LTL carrier because of their size and weight.

Your exact shipping cost is calculated by destination and shown at checkout before you complete payment, so the price you pay is the full price including shipping. If any item requires a custom freight quote, we will contact you with the total shipping cost for your written approval before your card is charged.

Delivery times
Estimated total delivery time is 6–8 business days to all destinations (3 business days handling plus 3–5 business days transit). Orders ship Monday–Friday. Delivery times are estimates and can vary by location and carrier.

Freight (curbside) delivery
Freight items are delivered curbside. The carrier is not responsible for moving the equipment inside your home. If you have ordered a product listed as "Installed," our team will handle placement and installation as described in your order.

Local installation service
Professional installation is available in New York, New Jersey, Connecticut, and Pennsylvania. Installation is included only on products explicitly listed as "Installed." All other products ship for do-it-yourself or independent installation.

Damaged or lost shipments
Please inspect your shipment on delivery. If your item arrives damaged, note it on the delivery receipt and contact us within 48 hours at support@solanomainc.com with photos so we can arrange a replacement or repair. If a shipment is lost in transit, contact us and we will work with the carrier to resolve it.

Questions
For any shipping question, call us 24/7 at 855-932-3250 or email support@solanomainc.com.